Effective: March 20, 2026

Pro-Health Fitness & Wellness LLC and its subsidiaries (“Pro-Health,” “we,” or “us”) operate the website located @https://prohealthfw.com/ associated mobile applications (collectively, the “Platform”). Your use of our services is governed by our general Privacy Policy.

This Consumer Health Data Privacy Policy applies specifically to "Consumer Health Data" as defined by applicable state laws.

Important Note: This policy does not apply to Protected Health Information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA). For information regarding your clinical records and HIPAA protections, please refer to our Notice of Privacy Practices.

The data we collect depends on how you interact with our coaching, gym, and telehealth management services.

• Contact & Identity: Name, email, phone number, and physical address.
• Demographics: Gender, date of birth, and zip code. In some instances, racial or ethnic origin (used for tailored health optimization).
• Payment Data: Credit card numbers and billing details processed through our secure partners (e.g; that are HIPPA Compliant & protected).
• Account Credentials: Usernames, passwords, and security codes.
• Health & Wellness Data: Information concerning your physical health status, fitness goals, biometric data, and sexual/reproductive health (relevant to hormonal optimization).
• Government Identifiers: Images of your driver’s license or passport to verify identity for telehealth services.

When you use our Platform, we automatically log:

• Device Identifiers: IP address, MAC address, operating system, and browser type.
• Location Data: General location derived from your IP address.
• Usage Data: Pages viewed, time spent on site, and the URLs that referred you to us.

We may receive data from corporate affiliates, social media networks you connect to our Service, and marketing partners with whom we offer co-branded fitness challenges or recovery services.

We use the data collected to operate our business and provide a high-standard experience:

PurposeCategories of Data Used Service DeliveryIdentity, payment info, health status, and biometrics to provide coaching and telehealth support.

Product ImprovementUsage data and feedback to refine our recovery protocols and gym features.

Safety & Security Verifying identity and detecting fraudulent activity to protect our members.

Marketing Communicating new offers, peptide education, and gym events (with your consent).

We may share your data with your consent or as necessary to complete your transactions. This includes:

• Healthcare Providers: Sharing relevant data with independent licensed providers to facilitate your telehealth consultations.
• Service Providers: Third parties who perform billing, data analysis, or laboratory fulfillment on our behalf.
• Legal Requirements: When required by law to comply with a valid legal process or to protect the safety of our members.

Depending on your state of residence, you may have the following rights regarding your Consumer Health Data:

• Right to Access: Request a copy of the health data we have collected or shared.
• Right to Delete: Request the deletion of your health data (subject to legal retention requirements).
• Right to Correct: Ask us to fix inaccuracies in your records.
• Right to Withdraw Consent: Revoke your consent for future data collection or sharing.

To exercise any of these rights, please contact us at privacy @https://prohealthfw.com/ To protect your privacy, we will require you to verify your identity before processing these requests.

We reserve the right to update this policy at any time. Material changes will be signaled by an updated "Effective Date" at the top of this page. Your continued use of the Service constitutes acknowledgment of the updated policy.

BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE OR OTHERWISE AFFIRMATIVELY ACCEPTING THIS CONSENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS CONSENT. IF YOU DO NOT AGREE TO THIS CONSENT, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “I AGREE” BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THIS CONSENT ON YOUR BEHALF.

IF YOU ARE EXPERIENCING A LIFE-THREATENING SITUATION, CALL 911 OR THE 988 SUICIDE & CRISIS LIFELINE AT 988.

The purpose of this consent form (“Consent”) is to provide you with information about telehealth and to obtain your informed consent to the use of telehealth in the delivery of healthcare services to you by Florida-licensed physicians, physician assistants, and/or nurse practitioners (“Providers”) using the online platforms owned and operated by Pro-Health Fitness & Wellness LLC and/or its subsidiaries (the “Service”).

Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. Pursuant to Florida Statute § 456.47, telehealth may be used for diagnosis, treatment, follow-up, and/or patient education. This may include:

• Electronic transmission of medical records, photo images, and personal health information.
• Synchronous (real-time) interactions via audio/video.
• Asynchronous "store-and-forward" technology (messaging or email).
• Use of data from medical devices.

Alternative methods of care, such as in-person services at a local Florida clinic, may be available to you. You have the right to choose an alternative at any time.

Telehealth may provide:

• Improved access to medical care and specialized recovery treatments.
• Efficiency in obtaining medical services at times convenient for you.
• Interaction with Providers without the necessity of a physical office visit.

There are potential risks associated with the use of telehealth under Florida law, including:

• Information Limitations: The inability to conduct a physical exam may, in some cases, prevent a Provider from providing a definitive diagnosis or identifying the need for emergency care.
• Technology Failures: Delays or interruptions could occur due to technical failures of the Service or electronic equipment.
• Security Breaches: Despite security protocols, electronic systems could fail, causing a breach of privacy of your protected health information (PHI).
• Incomplete Records: A lack of access to your complete medical history could result in adverse drug interactions or other judgment errors.

Telehealth is not an appropriate method of care for emergencies. If you require immediate or urgent care, you must seek care at an emergency room facility or other provider equipped to deliver urgent care in your local Florida community. If a technical failure prevents communication through the Service, you should contact Pro-Health Fitness & Wellness LLC at: [305.927.4529] (M-F 9AM – 4PM EST).

The electronic systems used by Pro-Health Fitness & Wellness LLC incorporate network and software security protocols to protect the privacy and security of your information in compliance with HIPAA and Florida privacy laws. Personal information will not be disclosed to third parties without your consent, except as authorized by law for treatment, payment, or administrative purposes as set forth in the Notice of Privacy Practices.

Certain services may require at-home diagnostic tests. These tests are provided by third-party laboratories. Neither Pro-Health Fitness & Wellness LLC nor your Providers can guarantee the accuracy of these tests. False results could impact your Provider’s ability to correctly treat your condition.

For informational purposes, the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is available at https://openpaymentsdata.cms.gov. This tool allows the public to search payments made by drug and device companies to physicians.

By affirmatively accepting this consent, you agree to the following:

1. Telehealth Delivery: You understand that services provided via the Service will be delivered via telehealth.
2. Provider Type: You understand your Provider may be a Florida-licensed nurse practitioner or physician assistant and not a physician, and you agree to such treatment.
3. No Guarantees: No specific results can be guaranteed. Your condition may not improve and, in some cases, may get worse.
4. Right to Withdraw: You have the right to withdraw your consent to telehealth at any time without affecting your right to future care or health benefits. However, you understand that Pro-Health Fitness & Wellness LLC Providers primarily utilize telehealth for the Service.
5. Truthfulness: It is your duty to provide Pro-Health Fitness & Wellness LLC and its Providers with truthful, accurate, and complete information, including relevant medical history.
6. Financial Responsibility: You agree to pay the full amount associated with the Service and prescriptions. Pro-Health Fitness & Wellness LLC does not accept insurance. You will not attempt to submit a claim to Medicare, any other federal payor, or any state or private insurer.
7. Pharmacy Fulfillment: Pro-Health Fitness & Wellness LLC has financial relationships with pharmacy partners who will fulfill your orders. You authorize the transfer of prescriptions between pharmacy partners as needed for fulfillment.